EPISODE · Apr 8, 2020 · 26 MIN
Retail and the Guest Experience
from kāk cafe · host KāK & CO, LLC.
Guest experience from the retail management experience.
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What this episode covers
How closely are retail shopping and the arena guest experience aligned? Fred Ravenelle, Director of Guest Experience for the Atlanta Hawks, shares how his background in retail management prepared him to lead the in-arena experience for thousands of fans during the game season.
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Retail and the Guest Experience
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