Retail Banking in the Age of Intelligence

Retail banking is one of the quiet infrastructures of modern life. From checking a balance on a phone to applying for a mortgage or spotting a suspicious transaction, it’s a system most of us rely on daily without thinking much about what powers it behind the scenes. But that infrastructure is now undergoing a profound transformation as artificial intelligence begins to reshape how banks operate and how customers experience financial services. In this episode of The Age To Come, host Kamal Ahmed is joined by Krishnan Padmanabhan, IBM’s Lead Client Partner for a major UK bank, to explore how AI is moving from experimental technology to the operating system of modern banking. 16th April 2026. Host Kamal Ahmed is joined by leading AI experts including Laura Gilbert, Senior Director of AI at the Tony Blair Institute. Use code PODCAST at checkout here⁠ for £10 tickets: www.intelligencesquared.com/events/the-age-of-growth/ Learn more about your ad choices. Visit podcastchoices.com/adchoices