Retail Room 101

In this bold and brilliantly candid Retail Room 101 edition of The Retail Tea Break podcast, I’m joined by one of the most outspoken voices in the industry, The Retail Maverick Andrew Busby. The well-known retail industry expert, speaker and writer,  has extensive experience and knowledge in the retail sector, particularly in areas such as retail technology, customer experience, and emerging trends. In this episode Andrew tackles these trends, terms and technologies that might sound impressive in boardrooms… but often fall flat on the shop floor! From industry jargon to shiny new tech, he doesn’t hold back as he shares what he’d banish from the retail world and what’s actually worthy of our attention. This episode is packed with healthy provocation, a few laughs and some home truths every retailer needs to hear. It’s a fantastic final episode of season 8!In this episode we discuss: The retail buzzwords that have lost all meaningThe importance of context in customer experienceWhy Net Promoter Scores might be misleadingThe human edge in the age of AIWhat might come after the smartphoneRetail’s cybersecurity wake-up callTech that’s truly transforming in-store experiencesConnect with Andrew on LinkedIn: Andrew Busby | LinkedIn🎧 Listen now on Spotify, Apple Podcasts, or wherever you get your retail insights.And don’t forget to subscribe, share, and join the conversation! Catch up on previous episodes on your favourite podcast platform and while you’re there please hit that follow button so that you get to listen to it first every week. If you’d like to get involved in the next season of the podcast, as a guest or a sponsor please email [email protected] huge thank you to our sponsor, International Retail Magazine. Make sure you subscribe today! Read the latest edition here: https://irg-retail.com/international-retail-magazine/