RetailCraft 08 - "Hands. Made" - conversation with Made.com and Crabtree & Evelyn

Two brands (one new, one longer-standing) talking about their approach to 'the store'. As Made.com expands their central London showcase store, and Crabtree & Evelyn look to scale their 'townhouse' approach, we are privileged to chat with two of their leaders in the studio. Annabel Jack (Chief Commercial Officer, Made.com) and Ros Lawler (General Manager, Crabtree & Evelyn) join me, Jamie Merrick and Emma Herrod in the studio to discuss their businesses, growth, positioning and the role of the store. Hand cream, hand made, yoga, community, showrooming, brand and multichannel...  Emma also interviewed Annabel as the feature interview in the March issue of InternetRetailing Magazine. Download details below.   Run time: 32 minutes.   Information: Annabel Frank - https://www.linkedin.com/in/annabelkilner/ Ros Lawler - https://www.linkedin.com/in/roslawler/    Jamie Merrick: https://www.linkedin.com/in/jamiemerrick/ Ian Jindal: https://www.linkedin.com/in/ianjindal/ and www.twitter.com/ianjindal Emma Herrod: https://www.linkedin.com/in/emma-herrod-5769472/   Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.