Retailers and their customers - what's now and what's next - Interview with Ian McGarrigle of the World Retail Congress

Following on from my recent interview, #PositivelySocial and why customer service in social media is a failure – Interview with Frank Eliason, today I’m very excited to share with you an interview that I recently conducted with Ian McGarrigle, Chairman of the World Retail Congress about the upcoming conference in London on 19th-21st September where they will be discussing the key topics at the heart of every retail boardroom - customer understanding, changing patterns of behaviour, mobile, stores, omni-channel, sustainability, brand and marketing, leadership, technology, and international expansion. This interview makes up number twenty-sixth in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.