Rethink Contact Center Automation and Add Collaborative Intelligence!

CX Today's Charlie Mitchell hosts Callan Schebella, EVP of Product Management at Five9.In this session, we consider CX automation and how collaborative intelligence can help. In doing so, we discuss:Mistakes to avoid when adding automation to customer journeysHow collaborative intelligence can helpFinding the best balance of bots and humansUse cases for collaborative intelligenceIf you're looking to learn more about collaborative intelligence, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.