Rethinking banking modernization: navigating complexity and unlocking growth, with Eugene Denny, Lila Canaj and Illia Dragan

This episode of Banking Reinvented captures a panel from a recent Backbase event. The conversation brought together three practitioners with very different points of view on what modernization looks like inside a bank today.Eugene Denny, Principal Industry Advisor at Endava, Lila Canaj, Chief Retail Officer at Tirana Bank, and Illia Dragan, CPO at Salt Edge covered the following questions: how do you decide what to modernize first? What does it take for AI to deliver beyond the pilot stage? And what separates banks that are genuinely transforming from those running expensive IT projects nobody outside notices?Tune in to listen to Lila share how Tirana Bank cut consumer lending from two days to 20 minutes, became the second bank in Albania to launch end-to-end digital onboarding, and what the shift to agile squads did to the relationship between business and IT. You’ll also listen to Eugene lay out the five building blocks banks need before AI can really run - and why most banks are reaching for the model before they've built the foundation. Illia makes the case that KYC remains one of the least reformed processes in banking, and that the next frontier of open finance is cross-entity ecosystems most banks haven't started thinking about yet.Curious to find out more about customer-centric banking?Step into the future of finance -> Check out our content hub