Rethinking banks’ operating models

Episode 4 of ‘Banking Reinvented’ delves into reimagining banks’ operating models.Typically, banks revolve around a core system, encompassing back-office, mid-office, and front-office layers. However, this internal focus lacks customer-centricity. Tim Rutten and Jouk Pleiter tackle the imperative task of modernizing traditional banks’ operating models in this discussion. They highlight the pitfalls of the inside-out model and propose transitioning to an outside-in approach.Tune in to grasp how banking operating models are pivotal in fostering differentiation and driving revenue growth.(00:00) - Welcome to the ‘Banking Reinvented’ podcast(01:27) - Traditional banking operating models(06:05) - Shifting to an outside-in approach(09:04) - Reallocating investments and reducing waste(10:19) - The role of technology in banking transformations(17:25) - Key takeaways(19:05) - Parallels between banking and e-commerce(20:58) - Episode wrap-upCurious to know more about customer-centric banking?Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim RuttenStep into the future of finance -> Check out our content hub