Rethinking Collections with Agentic AI

In this discussion with Ade Fatukasi and Selom Mortty from Sarah we explore how agentic AI could reshape credit and collections, moving the industry beyond task automation towards configurable digital employees. The conversation examines conversational outreach, decision-making, compliance monitoring, vulnerability identification, customer transparency and human oversight.It also considers implementation strategy, workforce concerns, AI-to-AI communication, API-enabled services and the competitive threat posed by AI-native businesses. More insights and videos at https://www.ro-ar.com