Rethinking Servicing: Balancing Innovation and Experience

In today’s dynamic commercial real estate environment, loan servicers are playing an increasingly strategic role in balancing complex deal structures and evolving borrower expectations, with a growing focus on innovation. From multifaceted private equity transactions to portfolio-level SASB deals, servicing professionals are leveraging both expertise and creativity to meet the demands of a more sophisticated market. At the same time, advancements in AI, automation, and managing cybersecurity are creating new opportunities to enhance efficiency, transparency, data and information safety, and the overall borrower experience. In this episode, Jan Sternin, senior vice president and managing director at Berkadia, joins Katie Schwarting, chair of Seyfarth’s Servicing & Special Servicing practice, to discuss current market trends, the transformative role of technology in servicing, and more. Read the full transcript of the episode here: https://www.seyfarth.com/dir_docs/podcast_transcripts/ThePropertyLine_Rethinking_Servicing_Balancing_Innovation_and_Experience.pdf