Rethinking the Citizen Experience Online | December 6, 2022

The Empire Club of Canada Presents: Rethinking the Citizen Experience Online As we enter a new digital age, what makes for an ideal citizen experience online? What does the future state architecture look like? A new industry survey highlights key trends and exciting findings that will enhance the citizen experience online, ensuring it is inclusive, accessible, secure and meets citizens’ needs. Our panelists will explore the survey findings, discuss the challenges and trends to get to the optimal citizen experience, and what the future state of government online services hold for citizens. Moderator: Jim Love, CIO & Chief Content Officer, IT World Canada (ITWC) Speakers: Victoria Abeling, Senior Director, Americas Commercial Security Sales, VMware Carbon Black Craig McLellan, CEO & Founder, ThinkOn The Honourable Kaleed Rasheed, Minister of Public and Business Service Delivery, Government of Ontario *The content presented is free of charge but please note that the Empire Club of Canada retains copyright. Neither the speeches themselves nor any part of their content may be used for any purpose other than personal interest or research without the explicit permission of the Empire Club of Canada.* *Views and Opinions Expressed Disclaimer: The views and opinions expressed by the speakers or panelists are those of the speakers or panelists and do not necessarily reflect or represent the official views and opinions, policy or position held by The Empire Club of Canada.*