Rethinking Virtual Care and AI with Tammy Cress, SVP of Clinical Solutions and Innovation at Teladoc Health

Virtual care is no longer just about access. It is now becoming the infrastructure layer that helps health systems reduce fragmentation, strengthen workplace safety, and scale digital care more intelligently. In this episode, Tammy Cress, Senior Vice President of Clinical Solutions and Innovation at Teladoc Health, discusses how health systems can move beyond fragmented telehealth strategies and start building more sustainable, integrated models of digital care. She explains how Teladoc is layering responsible AI onto its virtual care infrastructure through its Clarity solution, which helps sense, synthesize, and route the right information to the right care team member at the right time. Tammy also shares why workplace safety is one of the most urgent and practical use cases for these tools, how fragmented digital investments continue to drain staff and budgets, and why strategy, governance, and thoughtful alignment matter more than ever as organizations move from pilots to scalable transformation. Tune in and learn how health systems can rethink virtual care and AI adoption in ways that are more proactive, sustainable, and grounded in what truly matters! Resources: Connect with Tammy Cress on LinkedIn. Follow Teladoc Health on LinkedIn and visit their website!