Return to Better: The Refundid Story | #152

In this episode of Add To Cart, we are joined by Brad Karney, Co-founder and CEO of Refundid.  Brad describes himself as a retail enthusiast who combined this energy with his finance background to create a solution for a common pain point - refunds!  Refundid provide instant refunds to customers on behalf of brands, when they want to make a return.  Instead of customers having to wait until the item has made it’s often long journey back to the retailer, they get the cash in their pocket straight away.  Refundid are backed by the venture arm of Afterpay and now have over 30 stores on board, including Culture Kings, Sass & Bide and General Pants.  In this chat, Brad shares how Refundid take a load off customer service teams, what it felt like when he onboarded the brand that gave him the idea for the company and what he’s learned about cultivating powerful business connections.Links from the episode:NRF 2022Culture KingsSonosSass & BideTuchuzyLionessWorkwear HubPrincess PollyGeneral PantsUniversal StoreRebel SportShopify Plus and Tropeaka (sponsored)Signet and Ekoroo (sponsored)Questions answered:How did the idea for Refundid come about? What are the biggest pain points you’re solving for retailers?You've got retail-centric investors but you don't have a retail background. How do you strike up those relationships? Thanks to our sponsors, Shopify and Klaviyo, for bringing you the show.Sponsor Add To Cart: https://addtocart.com.au/sponsor/ Hosted on Acast. See acast.com/privacy for more information.Subscribe to the Add To Cart newsletter  SMS us to Suggest a Guest Connect with Nathan Bush Join the Add To Cart Community