Who Should Own Renewals and Expansion in Customer Success?

Customer Success is close to the customer but does that mean it should own renewals, upsell and cross-sell? In this episode, Jason Noble and Jason Whitehead examine the tension between trusted advisor status and direct revenue responsibility. You’ll learn how different ownership models affect customer relationships, where accountability commonly becomes unclear and how SaaS leaders can align CS, Sales and Account Management around retention and expansion. 🌐 Visit Breakthrough SaaS Growth: https://breakthroughsaasgrowth.com/ Subscribe for practical conversations with SaaS leaders, founders and operators on what it really takes to build and grow successful SaaS businesses. #ArtificialIntelligence #AI #SaaS #BusinessStrategy #Leadership #Automation #DecisionMaking #CustomerSuccess #Retention #Churn