Reverse logistics requires handling customers with white gloves

There is nothing simple about providing a reverse logistics service, especially for large replacement or return items that do not fit neatly into a small package. However, more U.S. third-party logistics service providers (3PLs) and trucking companies in recent years have found this to be the type of niche service where their expertise can shine. “We have found this especially important to our appliance customers and anyone doing furniture delivery,” Jason Neal, manager of dedicated accounts at Kenco, told Andrew Lockwood, senior manager of solutions design for Suddath Global Logistics, during a virtual FreightWaves Last Mile Logistics Summit fireside chat Watch Apple Podcast Spotify More FreightWaves Podcasts Learn more about your ad choices. Visit megaphone.fm/adchoices