Revolutionising Customer Service: Future of AI and Chatbots

from RO-AR.com : Numbers, Nuances & Observations · host ROStrategy

Adam Rathbone, Senior Sales Engineer at Boost AI, explores the evolving role of artificial intelligence in customer service, with a particular focus on messaging and chatbots. He discusses the shift from rule-based to hybrid AI models, incorporating generative AI to enhance customer interactions while managing compliance and accuracy concerns. There are implications of AI in regulated industries, especially financial services, where cost efficiency and customer experience drive automation adoption. Adam delves into practical metrics for measuring AI impact, challenges of system integration, and the future of human-AI collaboration in customer service.More insights and videos at https://www.ro-ar.com

What this episode covers

NOW PLAYING

0:00 31:47

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

The Protocol CoinDesk Dive deep into the blockchain realm with The Protocol Podcast, where we unravel the intricate technologies powering cryptocurrencies like Bitcoin and Ethereum. Join us on a journey through the labyrinthine layers of blockchain innovation, as tech-savvy developers sculpt the future of finance and the decentralized web. Led by CoinDesk's adept journalists, we dissect the freshest news and project revelations, demystifying the mechanics and significance of it all for those hungry to grasp the inner workings of this dynamic and rapidly evolving industry.Meet your hosts: Brad Keoun, Sam Kessler, and Margaux Nijkerk…and tune in, techies! Rich and Weekly Wondery We’re fascinated with the lives of both the famous and the infamous. From the Kardashians and Kendrick to Britney and the Bravo-verse, RICH AND WEEKLY is your dose of the hottest and latest celebrity news. Brooke Siffrinn and Aricia Skidmore-Williams, hosts of the hit series Even the Rich and Even the Royals, spill the tea, dish the dirt, and tell you exactly what they think. New episodes drop every Thursday.Listen to Rich and Weekly on the Wondery App or wherever you get your podcasts. You can listen to all episodes ad-free on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. Start your free trial by visiting wondery.com/links/rich-and-weekly/ now. CoinDesk Reports CoinDesk Podcasts featuring news, illuminating discussion and insightful commentary from the editorial team at CoinDesk.com. Crypto Talks from CoinDesk CoinDesk We're talking to experts in the crypto and blockchain space about the future of the industry. You'll hear from economists, entrepreneurs, developers and other speakers from Consensus events.

Frequently Asked Questions

How long is this episode of RO-AR.com : Numbers, Nuances & Observations?

This episode is 31 minutes long.

When was this RO-AR.com : Numbers, Nuances & Observations episode published?

This episode was published on November 17, 2024.

What is this episode about?

Can I download this RO-AR.com : Numbers, Nuances & Observations episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

URL copied to clipboard!