Revolutionizing Customer Engagement: C1’s AI and Omni-Channel Vision

from What's Up with Tech? · host Evan Kirstel

Interested in being a guest? Email us at [email protected] about how a small Avaya partner transformed into a major player in the contact center space? Join us as we chat with Mark, the CTO of C1, discussing their remarkable journey and how their philosophy of being "agnostic with preference" ensures the best-fit solutions for clients. Mark elaborates on the importance of R&D, managed services, and a comprehensive lifecycle approach in revolutionizing customer experiences, sharing insights into their transition from TDM voice to omni-channel communication.Discover the groundbreaking impact of generative AI on customer experience, highlighted through their innovative platform, Ellie. Mark reveals how Ellie tackles the challenge of AI-ready data, with tools like Fabric building and managing data lakes to operationalize AI effectively. We dive into the critical role of linguistics and ethical considerations in AI development, and share a compelling story of predicting customer churn using AI to transcribe and analyze call recordings. Don't miss this deep dive into the future of customer experience shaped by technological innovations.Support the showMore at https://linktr.ee/EvanKirstel

What this episode covers

Interested in being a guest? Email us at [email protected] Curious about how a small Avaya partner transformed into a major player in the contact center space? Join us as we chat with Mark, the CTO of C1, discussing their remarkable journey and how their philosophy of being "agnostic with preference" ensures the best-fit solutions for clients. Mark elaborates on the importance of R&D, managed services, and a comprehensive lifecycle approach in revolutionizing customer experiences, sha...

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Revolutionizing Customer Engagement: C1’s AI and Omni-Channel Vision

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This episode was published on July 12, 2024.

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