Revving Up Success w/Jason Yates Corp. Fixed Ops Director Hudson Automotive

Jason shares his career journey and the growth of Loki Automotive and Mr. Hudson. He discussed the challenges and successes of a program aimed at technician retention and skill enhancement. Jason also talks about the issues faced during the acquisition of failing stores, and the strategies used to motivate technicians and improve customer service. He highlights the successful implementation of video inspections in their stores, which improved customer engagement and understanding. Jason emphasizes the importance of improving communication and collaboration within the automotive industry and the need to monitor key metrics. He expresses concerns about the increasing trend of customers shifting to the aftermarket due to inconvenient appointment scheduling and staffing issues.