REWIND: A Strategic Guide to Transforming Facility Management with AI

As we close out 2025, we’re revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and client-driven AI for service improvement.Lorri emphasizes the importance of responsible innovation, employee engagement and continuous learning as AI continues to reshape the FM profession.00:00 Introduction to Responsible AI Usage00:25 Welcome to Connected FM Podcast00:51 Revisiting AI in Facility Management01:41 Strategic Guide to AI in Facilities Management04:13 Three-Layer AI Integration Approach05:13 Desktop AI: Empowering Individuals09:21 Operational AI: Driving Internal Efficiencies12:20 Client-Driven AI: Enhancing Service Value14:32 Conclusion and Final Thoughts15:46 Podcast Closing RemarksThis episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org