Richard Blank CEO - Costa Rica success story- EP 182

Richard Blank, CEO of costaricascallcenter.com talks to Peter and Kathleen about building a world-class call center business, training bilingual telemarketers and providing exceptional levels of service to international clients. Richard tells us his success secrets. Contact Richard at 1-888-21-6750, email [email protected] Website https://costaricascallcenter.com The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais contact us to be a guest on our show. https://TheYakkingShow.com                [email protected]  https://karytechsolutions.com               [email protected]  Timeline 05:00                     Adapting to a new culture 06:20                     What makes Richard successful 09:40                     Active Listening 12:30                     Training at-home workers 14:00                     Dealing with angry and upset callers 17:00                     Dedicated Practice 20:50                     Long lines & potholes 23:23                     Phonetic micro expressions 28:47                     Fortune favours the brave 30:01                     Positive escalations