Richard Blank—Educating Call Center Representatives in th...

What this episode covers

Our Guest is ⁠Richard Blank⁠. He is a native of Philadelphia, PA and CEO of ⁠Costa Rica’s Call Center.⁠ Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction. He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students. Your Host: ⁠Jacob Easley II, PhD, PMP⁠ Sponsors: ⁠The 2.0 Conferences⁠. Register for the 2024 conference in Las Vegas, NV with the code EDUPXE10OFF courtesy of EDUP Xcelerated Excellence for a reduced rate. ⁠Xcelelerated Excellence Consulting⁠, dedicated to offering support to education leaders and their organizations to meet their full potential for excellence. Resources: EDUP The Experience CRM PROV

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Frequently Asked Questions

How long is this episode of EDUP Xcelerated Excellence?

This episode is 43 minutes long.

When was this EDUP Xcelerated Excellence episode published?

This episode was published on November 25, 2024.

What is this episode about?

Our Guest is ⁠Richard Blank⁠. He is a native of Philadelphia, PA and CEO of ⁠Costa Rica’s Call Center.⁠ Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses...

Can I download this EDUP Xcelerated Excellence episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.