Richmond Utility System in Chaos | Richmond News

Richmond’s new utility system, launched just four months ago, is in chaos — call volumes tripled, bills confused customers, and the new account numbers caused headaches. City leaders admit they failed to test thoroughly and are now rolling out fixes: more staff, better training, extended hours, and fee waivers. Residents can still get help without fear of penalties during this messy transition. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Sources:https://www.wric.com/news/taking-action/utility-bill-issues-new-system/ More coverage & latest updates:https://sources.thednn.ai/5f31650c56408fad Report issues to [email protected].