Richmond Utility System Mess | Richmond News

Richmond’s new utility billing system, Project Synergy, is in chaos — thousands are stuck with unpaid bills, confusing numbers, and impossible customer service waits. Mayor Avula admits the rollout failed to consider everyday users, while city officials blame the switch itself for the mess. Though data is accurate, getting it onto bills correctly has been a nightmare. The mayor promised fixes by August — now they’re adding staff, extending hours, training teams, and launching in-person help to clear the backlog. Patience is key as they scramble to fix what went wrong — and you can still call customer service if you’re stuck. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Sources:https://www.wtvr.com/news/local-news/richmond/richmond-city-leaders-outline-new-dpu-billing-error-fixes-after-admitting-mistakes-in-utility-billing-system-rollout More coverage & latest updates:https://sources.thednn.ai/fefa81da1a576d67 Report issues to [email protected].