Rick Britt and Speech Analytics

The new year, and the new decade, means that we are now officially in the future.  Of course, any discussion of the future has to include a discussion of technology, and how it is shaping our future. This makes for a perfect time to welcome our next guest to Experience by Design, Vice President of Artificial Intelligence Rick Britt of CallMiner. The path to VP of AI would seem to be paved with engineering school, or maybe computer science. But as we will hear from Rick, the path to VP of AI is not predictably linear. It is a story that involves trading derivatives, call center management, and a new technological frontier of sentiment analysis. Rick and I talk about how the technology factors into the contemporary workplace, the road to richer interactions, technology as a tool versus a determinant, and creating computer-aided authentic moments. This episode is sponsored by Missing Link Studios