Rick Morrow, Healthcare Process Improvement, High Reliability, and Lean Six Sigma

My guest for episode #154 is Rick Morrow, a director at Healthcare Performance Partners and author of the book Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership, from Productivity Press (which is my publisher, as well). We talk about the book as well as a favorite issue of mine – why we shouldn't ask patients to inspect the work of healthcare providers. You can learn more about the book and interact with Rick at his website. ADVERTISEMENT: This podcast episode is brought to you by Creative Safety Supply, leaders in Visual Safety, floor marking, label printing and more. Visit their website atwww.creativesafetysupply.com/leanpodcast  for a discount. Check out their  industrial labeling system  and  SafetyTac tape products. For a link to this episode, refer people to  www.leanblog.org/154/. For earlier episodes, visit the main Podcast page, which includes information on how to  subscribe via RSS  or  via Apple Podcasts.