Risky Business – AI in Your Contact Center

AI continues to drive innovation in the Contact-Center-as-a-Service (CCaaS) space, significantly improving agent efficiency and customer experience.  However, the use of AI in CCaaS solutions, while almost ubiquitous, is not without potential risk to the enterprise. In this 10-minute podcast, Laura McDonald joins Tony Mangino to discuss pending legal actions related to AI and CCaaS service and strategies to mitigate the legal risks inherent in the technology.  If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Information Technology Advisory Services webpages. Follow us on LinkedIn:  LB3 & TC2