Ritual featuring Mercer Smith

Perhaps no movie epitomizes the early 90s grunge scene quite like the 1992 film, Singles. Cameron Crowe’s second film featured a soundtrack littered with bands that would soon become household names. Soundgarden’s Birth Ritual featured the unmistakable vocals of Chris Cornell belting out the word Ritual. Rituals are a feature of every society, often linked to religions and cults. But rituals are hardly relegated to the mystical. They show up within our teams, our families, and our personal lives. I wanted to explore the topic and did so with Mercer Smith, the VP of CX Insights & Community at PartnerHero. We discuss: • How ritual led to her first book being published • How LEGO has its own rituals in Mercer’s home • How new families foster new rituals • One successful and one unsuccessful ritual Mercer brought from one business to another • How physical ritual impacts focus • Mercer delivers a challenge to the audience Connect with Mercer on LinkedIn – https://www.linkedin.com/in/smithmercer/ Preorder CXOXO: Building a Support Team Customers Will Love – https://www.amazon.com/dp/B0CK53YJB4?ref_=pe_30520 Music courtesy of Big Red Horse – https://bigredhorseband.com/ Brought to you by Happitu – https://happitu.com/