RO♥: Return on Love. Episode 4: Between customer service and hospitality

This is not another episode about customer service. It is a conversation about the meaningful connections companies have with their employees and customers to drive revenue. Yes, in this order.  Dori Kafri, the CEO of Develeap, joins us for our fourth episode to discuss customer service, leadership, and empathy. In this conversation, we discuss the magic of creating a sense of belonging for your customers, as well as the emotional power of hospitality and making employees and customers feel safe to elevate your brand. Join us for a conversation filled with inspiration and practical advice: What is hospitality and why it’s important for all companies to adopt (and not just for restaurants) How can companies encourage employees to adopt a culture of hospitality? How do you create a sense of belonging and safety for customers, even in the hi-tech industry?  This episode will transform the way you think about hotels and restaurants. And your mother’s house.    Shani Horowitz-Rozen Dafniel Magen