ROAS: What It is and Is Not

Direct response ads are written to take the customer from Attention to Interest to Desire to Action in a single encounter.Direct marketers have a product or a service to sell. They don’t have a brand to protect.This is why ROAS is the perfect analytical tool for them.ROAS is the acronym for Return On Ad Spend.In other words, it is the Return On Investment of your ad budget.You can:measure lead generation with ROAS.compare the effectiveness of media with ROAS.track sales attribution with ROAS.But you will never build a brand with ROAS.In fact, the measurement of ROAS will always – without exception – lead to the disintegration of your brand.Here’s why:To produce an impressive result in a short period of time, your ad must contain a degree of urgency.Urgency is not sustainable, nor is it scalable.The longer you run urgent ads, the less well they work.ROAS always looks great on paper for about a year, sometimes even 18 months.But then the wheels fall off and you can never put those wheels back on again. Your brand will never be more than a shadow of its former self.Consider this:A successful Going Out of Business sale is simply a massive extraction of the stored value in a brand. This “stored value” is the reputation of the company and the trust of its customers.These are variables that determine the success of every Going Out of Business Sale:Has this company routinely advertised a Sale or offered a discount?How highly do people esteem this brand?How credible is the urgency contained in the ad copy?ROAS always leads to short-term thinking because ROAS rewards ads that extract the largest amount of stored value from the brand.Have you built a brand?Do people feel a connection to your brand?The day that you begin using ROAS to determine which ads work best, you will have launched a Going Out of Business Sale whether you intended to or not.Roy H. WilliamsOne in every five American adults is the customer of a family that you have never heard of. Their company generates more than $32 billion in annual revenue. And the $17 trillion in customer accounts and investment funds it manages exceeds the gross domestic products of Germany, Japan, and India combined. Despite the enormous influence of Fidelity Investments, relatively little is known about the singular family behind the Boston-based multinational financial services giant.Justin Baer, the deputy markets editor at The Wall Street Journal, reveals the dramatic three-generation saga of the fiercely private Johnson family in his new book. He also explains how they helped transform American investing.Listen and be amazed as Baer shares with roving reporter Rotbart the behind-the-scenes story of Fidelity’s success. You will also gain insights from Fidelity’s rise in leadership, their marketing, their innovation, and their succession planning. The story begins the moment you arrive at MondayMorningRadio.com