Rob Hanna and Lance Cummings: Information Typing in DITA

Good communication has always been about understanding your audience — shaping your message to match how they think, what they need, and what they'll do with it.  Information typing, the "IT" in the technical documentation standard DITA, codifies that practice into a design discipline that organizes content around its function rather than its form. Rob Hanna and Lance Cummings explore how information typing clarifies writing for human readers and have discovered in the process that those same structural principles help AI deliver better results. https://ellessmedia.com/csi/info-typing/