Rob Markey on Leadership, Customer Loyalty, and Lessons from University School | Season 1, Ep 27

In Episode 27 of The Late Start Show, Charlie Martin and Jack Nelson sit down with Rob Markey, a University School alum, author, speaker, podcast host, and management consultant at Bain & Company. Mr. Markey reflects on his journey from US to Brown University to Harvard Business and into the world of consulting, where he helped develop the Net Promoter System, a widely used customer loyalty metric. He shares how his experiences at US—from impactful teachers to working on The Mabian—shaped his curiosity and career path, as well as the unexpected turns that led him to Bain & Company, where he has spent over 35 years.Beyond business, the conversation explores leadership, prioritization, and the importance of making a meaningful impact. Mr. Markey offers insights into balancing ambition with personal well-being, the power of strong relationships, and how businesses thrive by genuinely improving customers’ lives. Whether you're interested in business strategy, customer experience, or personal growth, this episode is filled with wisdom and inspiration.Credits to Theo Walter for Production and Editing, Russ Nobles for the Intro and Outro songs, Mr. Wickboldt for being our advisor, and you for listening to our podcast and keeping up with the latest US news.