Robot Therapists? Not So Fast, Says Talkspace C.E.O.

Talk therapy has seen a boom during the pandemic. And with mental health chat bots like Woebot on the market and text therapy platforms like Talkspace going public, the possibility of humans outsourcing our behavioral health to algorithmic healers is only growing — along with the ethical questions attached to it. So Kara Swisher turned to Oren Frank, a co-founder and the chief executive of Talkspace, to ask what the increasing technologization of therapy means for treatment efficacy and for privacy.In this conversation, Kara asks Frank whether health care apps like Talkspace, which collect patient data, are offering meaningful insights or are privacy sieves waiting to be hacked. They also talk about how to measure treatment efficacy and who is accountable — the platform or the provider — when something goes wrong.You can find transcripts (posted midday) and more information for all episodes at nytimes.com/sway, and you can find Kara on Twitter @karaswisher. Subscribe today at nytimes.com/podcasts or on Apple Podcasts, Spotify and Amazon Music. You can also subscribe via your favorite podcast app here https://www.nytimes.com/activate-access/audio?source=podcatcher. For more podcasts and narrated articles, download The New York Times app at nytimes.com/app. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.