Rolling Out Changes - Gain Grow Retain

What this episode covers

Change is inevitable, but how a leader handles it can be the difference between success and failure. Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well. Identify issues and gaps, focusing on leading indicators Evaluate potential solution effectiveness identifying lagging indicators Trust your fellow teams to do their part in the process...change has to include everyone Ask questions and collaborate Bottom Line: - Prioritization is important - Determining effective use of time for resources - Make sure what you are measuring has an impact and improvement will be invested in Connect with Dillon Lifetime Value -- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.

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Frequently Asked Questions

How long is this episode of Gain Grow Retain?

This episode is 44 minutes long.

When was this Gain Grow Retain episode published?

This episode was published on October 2, 2023.

What is this episode about?

Change is inevitable, but how a leader handles it can be the difference between success and failure. Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well. Identify issues and gaps,...

Can I download this Gain Grow Retain episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.