Rosie Lewis-Marsh - Why Hospitality Does Not Need More Leads

In this episode of Captive Conversations, Adam Forman sits down with Rosie Lewis-Marsh, the London Hospitality Girl, to talk about sales, booking journeys, and why hospitality overcomplicates the things that should be simple. Rosie breaks down decision-making inside teams, the fear of automation, and the cost of slow response times. From shorter booking windows to conversion and automation, she shares a grounded view of what operators can fix quickly without losing the human side of hospitality.#hospitality #hospitalitysales #guestexperience #restaurantindustry #captiveconversations #hospitalityleaders