Royalty, Removals, and the Real Meaning of White Glove...#49 Nicholas Illingworth, Abels Removals.

We speak to a lot of agents in the premium market here on the podcast, but often like to engage with those in closely related industries as there's lots that can be learned from their perspective on the same market. In this episode, Nicholas Illingworth of Abels shares his insights, from what is arguably the most 'premium' removals company in the UK. We get into: - The Royal Warrant, demystified- How discretion is the product- What "white glove" actually means- The "too cheap to trust" story- How much more Abels cost, and why people pay it- Turnkey, taken to the extreme!- How recommendations are 85% to 90% of the business- Why agents should care commercially...- The premium view on referral fees- Hire for attitude, and the multi-brand lessonWe hope you enjoy this episode as much as we enjoyed recording it!