Run Your Law Firm Client Experience Like an ER - #196

Send us Fan MailLaw firm client experience is everything. Todd Burnham filed bankruptcy, then built an $18M firm. Here's what he figured out.Todd walks us through the whole journey. Starting a firm in a basement that was in foreclosure, filing personal bankruptcy, and then building one of the largest family law firms in Colorado.Now, he runs his law firm intake like an ER triage and scaled to 30 attorneys. He hired for emotional intelligence, not legal credentials. That one shift in law firm team culture changed everything. We get into law firm leadership development, why your intake person matters more than your best attorney, and what it actually takes to delegate when you've been doing everything yourself.📲 Subscribe Now: https://www.youtube.com/@jsterlinghughes ➡️ Register Here: www.RocketClicks.com/learn-moneyball-method📝 Get your FREE Law Firm Growth Guide: https://jsterlinghughes.com/---📄 CHAPTERS0:00 - Law Firm Client Experience: Meet The $18M Founder 2:11 - From Bankruptcy In A Basement To 30 Attorneys 4:05 - Working ON Your Law Firm Changes Everything 9:55 - Your Intake Department Is A Trauma ER 12:48 - He Hired A Café Server For Intake (Best Move Ever) 15:11 - Scaling From 3 Attorneys To 30: Real Talk----------------------Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? Follow these steps:  1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  3. CONNECT WITH US: LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls4. TELL US WHAT YOU WANT:  Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.