Ruth Carpenter - Marketing Magic: Creating Consistent Customer Experiences

🎙️ In this episode I sit down with Ruth Carpenter, the creative force behind the marketing of one of the UK’s most iconic and playful pizza brands — Pizza Pilgrims. From navigating career leaps to scaling a national brand, Ruth opens up about the realities of marketing in hospitality, how to stay authentic as you grow, and why being serious about not taking yourself too seriously is a powerful strategy. 👀 Expect real talk about: 🍕 Her journey from the creative agency world into the heart of hospitality 🍕 Lessons learned from both indie venues and national rollouts 🍕 Why Pizza Pilgrims is not just about pizza 🍕 The subtle art of turning branding into a community-driven movement 🍕 The power of humour, connection, and a little bit of chaos in brand building 🔥 Whether you're in hospitality, brand, or just love hearing stories from people who are passionate about what they do — this one’s for you. Ruths Answers: 🔥 Best Hospitality Experience: Hawksmoor 🔥 Best Hospitality Tech: StoreKit 🔥 Best Restaurant: Six By Nico 🔥 Best Burger: Truffle Burger 🔥 Best Hotel: Ace Hotel 👉 Hit subscribe, drop a comment, and let us know your favourite part of the conversation. 📺 Or watch on YouTube: https://youtu.be/ee8sz8rCEqQ #HospitalityMarketing #PizzaPilgrims #MarketingStrategy #WomenInBusiness #BrandBuilding #Loyalty #RestaurantMarketing #CreativeBranding #HospitalityTech