RVE 192: Turning Users into Fans through Awesome Customer Support

When you're an entrepreneur, sometimes you have to do it all. Sales, marketing, IT, support—you'll wear every hat in a day. But as your business grows, you won't have time to do it all well. Once Heath hired Scarlett, he noticed an immediate improvement in customer experience. Support response times dropped, there were fewer support requests, and more resources to empower campgrounds to learn how to solve minor problems.