Ryan Hartley on heart-centred leadership (#44)

2:05 - what drew Ryan to work at a call centre for the police.4:28 - lessons from a emergency call centre.6:45 - hire for character and social skills.7:55 - de-escalating highly emotional situations.10:17 - the hardest phone call Ryan ever took.12:02 - importance of self-care in high stress jobs.16:06 - managing your own emotions in high stress situations.18:34 - the importance of being calm as the leader.19:45 - leadership is an act, not a title.21:18 - everyone has a purpose.26:25 - candid conversations are not an excuse for being blunt and harsh.27:01 - mindset, skillset and heartset.31:09 - how Ryan developed a servant-leadership approach in a status-driven environment.33:03 - a leader's job is to be a greenhouse.35:01 - the importance of team identity.  39:32 - the culture deck from the founder of Netflix.41:07 - leading with your heart is hard but worth it.45:04 - feedforward instead of feedback.45:34 - love tough.49:02 - attachment theory applied to leadership.49:55 - it's more important to be relational than to be right.53:38 - the importance of courage in leadership.54:44 - coming to the world from love, not for love.57:43 - how Ryan's marriage survived a rough patch.1:02:36 - what lessons did marriage troubles teach Ryan.1:04:21 - self-defence mechanism to rejection.1:05:35 - everyone deserves to be loved.1:08:21 - what does "always better than yesterday" mean to Ryan.1:10:24 - leaving a heartprint.1:12:07 - the ripple effect of leadership.1:13:09 - get in touch with Ryan Hartley.You can find more detailed show notes with links to references at: https://candourpodcast.com/ryan-hartley/