S01 #7 Human Capital is your Greatest Asset, with Rachael Powell

Rachael Powell is the Chief Customer Officer of Xero.She is an incredible leader; warm, empathetic and incredibly successful, and she is loved by everyone I’ve met that knows her.She is coming to the end of 8 amazing years of growth and success at Xero, and I have the pleasure of interviewing her as she closes one chapter and opens the next one!This interview covers a number of important topics, including:The attributes of successful leadershipHiring staff on values alignment to build culture, growth and successEngaging employees by focusing on their strengthsEmbracing a curious mindset, being agile, dealing with setbacks, and Learning from failures, and embracing changeA SPECIAL NOTE FROM OUR SPONSOR, NAB BUSINESS:When orders are running out the door, or customers are lined up around the block – you need a payment system you can rely on.With NAB Merchant Services, no matter how wild things get, you can wrangle it with their trusty suite of fast and reliable payment solutions.Whether your business needs to take payments with an EFTPOS terminal, on the go with NAB Easy Tap, or online – NAB has you covered. So don’t take a chance with your business – use a more reliable payment partner in NAB Merchant Services. NAB, more than money. T&Cs, fees & charges apply. See nab.com.au for more information.If you’d like to get your wings on too, then you can join at chiefmetachicks.com and if you are interested in applying for our Pitch & Grow Coaching program with our Chief Meta Chicks leaders then please reach out at [email protected]. Hosted on Acast. See acast.com/privacy for more information.