S02 E12: ServiceNow, Marathons and Magic
from The Service Ducks Podcast Hosted by Russell Shear, James Downs
🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞 🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success. James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition. Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍 Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷 To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂 Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀
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