S02E12: Engine Yard Support - Cloud Out Loud | Ruby

What this episode covers

Tasha Drew, our Success Manager interviews some of our awesome Support Engineers: John Yerhot, Adam Holt, Erik Jones, James Paterni. 1:15: Support’s different roles on the team 6:15: Spare time with support: user groups, open source 8:55: How customers scale 15:30: How support at EY has evolved, customer engagement Links John’s Twitter Tasha’s Twitter James’ Twitter Erik’s Twitter Adam’s Twitter RailsBridge New Relic Ruby Users of Minnesota

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This episode was published on March 30, 2012.

What is this episode about?

Tasha Drew, our Success Manager interviews some of our awesome Support Engineers: John Yerhot, Adam Holt, Erik Jones, James Paterni. 1:15: Support’s different roles on the team 6:15: Spare time with support: user groups, open source 8:55: How...

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