S05 E11 - Muneeb Ekhlaque, Samsung's Customer Service Superstar

In this episode of the randInt podcast, Muneeb Ekhlaque., head of customer service for Samsung Australia, shares his inspiring journey from a call centre agent to a leadership role in a major corporation. He discusses the importance of customer service, retention, and community engagement, as well as his passion for continuous learning and giving back. Muneeb reflects on his career, the challenges he faced, and the lessons he learned along the way, emphasizing the significance of problem-solving and building relationships with customers.Links to other Raffy & Chandra projects:Raffy's newsletter - ⁠⁠⁠⁠⁠⁠⁠⁠Sunday Surprise⁠⁠⁠⁠⁠⁠⁠⁠ - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.photosbyraffy.com/sunday⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Raffy's Instagram - ⁠⁠⁠⁠⁠⁠⁠⁠Photos x Raffy⁠⁠⁠⁠⁠⁠⁠⁠ - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instragram.com/photosbyraffy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Chandra's Instagram - ⁠⁠⁠⁠⁠⁠⁠⁠Chandrashan⁠⁠⁠⁠⁠⁠⁠⁠ - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/chandrashan⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠As always, subscribe for all future episodes. We LOVE feedback so please leave a message at the link below or drop an email to ⁠⁠⁠⁠⁠⁠[email protected] ⁠⁠⁠⁠⁠ or ⁠⁠⁠⁠⁠⁠⁠⁠leave us a voice message⁠⁠⁠⁠⁠⁠⁠⁠! If you're read this far, please also leave us a ⁠⁠⁠⁠⁠⁠⁠⁠podcast review⁠⁠⁠⁠⁠⁠⁠⁠ where ever you’re listening! It helps a lot.All views our own and do not reflect those of others etc etc etc.