S09 E02: From One Practice to Seventeen: The Coastal Dental Growth Model

In the latest edition of Two Reds are Better than One, we woke up super early, to interview Franck Page, the owner of Coastal Dental Care in Australia's Gold Coast, and Julia Riese, the Group Director of Marketing & Operations. Franck, who graduated in 1993, quickly became a part owner of a dental practice within a year. His passion for practice ownership has led him to expand his group to 17 offices, a wholesale dental business, two labs, 83 clinicians, and 300 staff members. His innovative business model, which he discusses in detail, involves part ownership of practices with other clinicians. This approach not only provides capital for acquiring additional practices but also attracts top talent by giving clinicians a vested interest in the business. In this insightful podcast, our listeners will discover: The rationale behind Franck's business model of part ownership with clinicians and its successful implementation. Insights from Julia and Franck on the importance of cultivating a strong company culture and ensuring each office has excellent practice managers and reception teams. How attracting top-tier talent is essential for success. Julia's four essentials framework from her book "Beyond Dentistry," which includes Team, Systems, Planning & Analysis, and Marketing. The significance of meticulous attention to detail and how small daily changes can lead to significant results. Strategies for managing the threat posed by large health companies encroaching on their business. The necessity of delivering "The Ultimate Experience" to retain patients. And much more.