S1:E21 Sean Summers: The user's problem before a million issues

Everyone gets a complaint, a rant, or a request for help every week. Everyone — from the first to the last. In many places, people assume the user experience team will take care of it. At Mercado Libre, Sean says, you take care of it yourself. You might have a million things going on in your day-to-day, but the first thing Sean wants to understand is why the user had that problem. Producer & Host: Federico Eisner | https://www.linkedin.com/in/feisner/