S1 Ep. 2 - United Airlines' Michelle Brown

from Reinventing Customer Experience · host ZS

Send us Fan MailOn this episode of our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Michelle Brown, vice president of digital products and analytics for United Airlines, about how digital and tech have evolved prior to and during the pandemic. They are also joined by ZS Principal Kajal Narasimha, who worked for United for nearly two decades.

Episode metadata supplied by the publisher feed · Published Apr 16, 2021

Embed this episode

Attribution link and audio player

Ready to play

S1 Ep. 2 - United Airlines' Michelle Brown

0:00 37:27

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of Reinventing Customer Experience?

This episode is 37 minutes long.

When was this Reinventing Customer Experience episode published?

This episode was published on April 16, 2021.

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

Can I download this Reinventing Customer Experience episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!