S1 Ep 3 - Ingrid Massey, CPO CBRE

What this episode covers

In this episode of Mentoring Unlocked, Maude interviews Ingrid Massey, Chief People Officer at CBRE Australia. As the head of HR strategy and transformation programs for a global organisation, Massey understands the critical value of mentoring grounded in empathy, powerful questions and authentic interactions. In this podcast, she shares her personal approach to mentoring, from helping mentees see different perspectives and the importance of building rapport up front, as well as insights into how mentoring programs can be structured across enterprises. In this episode, Maude and Ingrid discuss: • Ingrid’s own career trajectory, which went from advertising to HR, and the knowledge base that senior HR executives need to have. • Where to find mentors from, and a great mentoring relationship can have several different focuses – career mentors, relationship mentors, and strategy mentors, for example. • The challenge for managers and mentors alike in focusing on the immediate performance and needs against the mentee’s future career goals. • The value of empathy both for mentors and as a general best practice in leadership. • The tough act of balancing empathy with the need to be able to have tough conversations, particularly for people in HR. • How effective mentoring often comes down to being able to hold up a mirror and help mentees understand the impact that they’re having with their decisions.

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