EPISODE · Apr 16, 2021 · 33 MIN
S1 Ep. 4 - Citi's Murli Buluswar
from Reinventing Customer Experience · host ZS
Send us Fan MailOn this episode from our “Reinventing Customer Experience” podcast, ZS Principal Arun Shastri and Associate Principal Gopi Vikranth chat with Murli Buluswar, head of analytics, U.S. consumer bank, for Citi, about how the financial giant uses digital to boost its customer experience and keep customers connected across channels.
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S1 Ep. 4 - Citi's Murli Buluswar
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