S1 Ep. 9 - Forrester's Brandon Purcell

from Reinventing Customer Experience · host ZS

Send us Fan MailOn this episode of our “Reinventing Customer Experience” podcast, ZS principals Arun Shastri and Gopi Vikranth chat with Brandon Purcell a VP, principal analyst at Forrester, about the evolution of the customer experience over the past six and a half years. Listen as they discuss what it takes for companies to avoid AI bias and remain innovative as they better understand their customers and create personalized customer journeys.

Episode metadata supplied by the publisher feed · Published Mar 24, 2022

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S1 Ep. 9 - Forrester's Brandon Purcell

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