S10E5: A Breakdown of Fastenal's Decade-Long "Big Pivot"

All three parts of John Gunderson's November series on Fastenal's "big pivot" — which examined the distributor's decade-long transformation from a distributor dependent upon nationwide branches to one that emphasizes embedded customer service — ended up in MDM's 10 most-read free blogs of 2023. That makes it well worth further discussion. So, we invited Gunderson onto the Podcast for an even deeper dive on Fastenal and what's led to its current state of success.